1. What printing services do you offer?
We specialize in DTF Gang Sheet Printing, UV DTF, and Sublimation Gang Sheet Printing, providing high-quality, durable, and vibrant prints for a variety of applications including apparel and promotional items.
2. How do I place an order?
You can place an order by contacting us via email at lisa@ontargetprintsolutions.com or by phone at (662) 242-4286. Our team will guide you through the process, from design submission to final production.
3. What file formats do you accept for designs?
We accept designs in AI, PSD, PDF, and high-resolution PNG formats. Ensure that your files are set up with proper bleed and margins as per our submission guidelines, available on request.
4. Can I get a sample before placing a large order?
Yes, we offer sample prints at a nominal cost. This allows you to assess the quality and suitability of our printing for your specific needs before committing to a larger volume.
5. What is your turnaround time?
Our standard turnaround time is 5-7 business days, depending on the complexity and volume of your order. Expedited services are available upon request.
6. Do you offer shipping?
Yes, we provide shipping services for both domestic and international orders. Shipping costs are calculated based on the size and weight of the order and the delivery location.
7. Can I cancel or modify my order once it’s placed?
Orders can be modified or cancelled within 24 hours of placement without any charges. After this period, charges may apply as your order may already be in production.
8. What is your return policy?
Due to the custom nature of our printing services, all sales are final. However, if there is an issue with your order due to our error, we will work to rectify it promptly.
9. How do I ensure the best print quality?
For best results, ensure your designs are in high resolution and the correct format. We also recommend discussing your specific needs with our team, who can provide guidance on achieving the best print outcome.
10. Do you offer design services?
Yes, we have a team of graphic designers who can assist with design creation or adjustments to ensure your files are optimized for printing. Fees for design services vary based on the complexity of the work.